Moodle – FAQs

Frequently asked questions

Unfortunately, at this time we are focusing on existing solutions that we can support. Plug-ins require a code review from our external hosts so they don’t impact the stability of Moodle for everyone. Please contact to discuss alternative options.

Your Moodle space may currently be hidden. To check its visibility and make it visible to students: 

  • Navigate to the Moodle space and check if there is a banner across the top of the space saying that “This course is currently hidden”. 
  • Click Settings 
  • Change Visibility from Hide to Show 
  • Save and display 

Each course team uses Moodle in a slightly different way, so it is very difficult to provide central guidance for students on how Moodle will be used in their specific discipline. We have put together a short Student Guide to Moodle 4.1 that you can share with your students, but you are expected to provide additional support and guidance for your specific context.

If you should be the unit convenor on a Moodle space, then you should contact the administration team in your department. They will be able to add you as the ‘Module tutor’ in SAMIS which will then give you a ‘Teacher+’ role in Moodle when SAMIS next synchronises with Moodle (a process that happens every morning during the working week). 

You must be connected via the VPN (named ‘All Traffic’) to access the Archives when off campus.

Once students have completed their course they will no longer have access to University systems, including Moodle. They receive a reminder email from DD&T with the dates of when access will cease. Students should plan to export any content they wish to retain. If they fail to do this, they will need to contact the relevant department teaching team who can decide whether they wish to obtain the materials for them from the Moodle Archives. The TEL team are not responsible for accessing material for students in this scenario.

As the TEL team do not own the spaces in Moodle, I’m afraid we do not have the authority to change the enrolments within them (see   

That said, anybody with existing Teacher access to the Moodle page will be able to change the enrolments by following these instructions: 

  1. At the top of your Moodle space, click on ‘Participants‘ 
  2. When the screen displaying the current participants appears, click on the Enrol users button 
  3. Search for the person you want to add (you can search by first name, last name or email address), select the role you want to give them (Teacher, Non-editing Teacher etc.) and then click the ‘Enrol‘ button   

In all likelihood, you can’t find this user simply because they don’t yet have a Moodle account.  
Moodle accounts are generated automatically when someone logs in for the first time (or when they are automatically enrolled based on their SAMIS record). 
Nevertheless, you can create the account manually by:

  • If it is not within your Moodle space already, you will need to add the SAMIS Integration block
  • Once the SAMIS block has been added click on the Add User link
  • Enter the person’s Bath username (which can found be on Person Finder), and then click Add User

Once this has been done, you should be able to enrol the person as normal. 

If you find the person has an account, check the Participants list in the Moodle space, as they may already be enrolled.

If a person has not used Moodle in some years their account is de-activated (but still present). Contact the TEL team with the person’s name and email address and a Moodle administrator can re-activate the account.

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