Learning Technologies – Known issues log

Published on: 05/09/2023 · Last updated on: 03/09/2024

Issues with supported tools

Any known issues with CLT supported learning technologies will be listed here. The issues noted are under investigation or review (by our development team or through external development teams), and once they are resolved they will be removed from this list.

Please encourage colleagues to check this before contacting the TEL team for support.

Moodle

Known Issue	Advice
Grade Transfer is currently unavailable. A new ‘plugin’ for transferring grades is being created and is in testing.	The new Grade Transfer plugin is scheduled to be in place in semester one (AY 24/25) and should provide additional functionality which staff should find useful. New guidance will accompany its introduction.
Accessibility+ Toolkit report. For a small number of Moodle spaces, the Accessibility+ toolkit block shows a “Scheduled for analysis” message and does not process the Accessibility+ report. This issue has been reported to the vendor and will be fixed in a future update.	For Moodle spaces that display this issue, there is currently no way to process the report. We recommend following the general digital accessibility guidance or contacting tel@bath.ac.uk for support with developing your content accessibly.
The ‘source code’ option in the new Moodle text editor (2024) is not always visible in every browser version. This feature is useful for embedding videos or web content in Moodle pages.	This has been reported to our Moodle hosts for investigation. You can try using a different browser, or using a ‘private’ browser session to see the option.

Panopto

Known Issue	Advice
Panopto folders for the new academic year (AY 24/25) will be created in the week beginning 2 September 2024. You will not be able to move content from previous years to the new academic year, or schedule recordings for the new academic year, until this process is complete.	Revisit your Panopto preparation tasks from the week beginning 9 September 2024.
Starting on 6 September Panopto archiving will commence. This process might result in some of your video recordings being marked for deletion or being archived (i.e. become unavailable to view). Read about this process in this article.	If a recording is archived and you wish to make it ‘live’ again, you can. If a recording is marked for deletion (i.e. moved to the recycle bin) you can download a copy of it if you wish. Read about this process in this article.

Inspera

Known Issue	Advice

Zoom

Known Issue	Advice

Mentimeter

Known Issue	Advice
Keyboard shortcuts (such as H to hide or show results) do not work from an embedded Mentimeter slide in PowerPoint.	Access the poll directly from the presentation in your Mentimeter account (via the website). Keyboard shortcuts will work when the poll is accessed this way.

Mahara

Known Issue	Advice
When staff access student portfolios from a Moodle Assignment, the link goes to the Mahara home page rather than to the portfolio.	In Mahara, staff can click the Shared with me link to find student portfolios. It may be necessary to ask the student to share their porfolio directly with staff via their portfolio settings.

Xerte

Known Issue	Advice
The Matching Texts page is not displaying hints, and the Submit button disappears after one attempt.	You may want to avoid this page type until the issue is resolved. A bug has been noted to the Xerte team.