Learning Technologies – Known issues log

Published on: 05/09/2023 · Last updated on: 16/06/2026

Issues with supported tools

Any known issues with CLT supported learning technologies will be listed here. The issues noted are under investigation or review (by our development team or through external development teams), and once they are resolved they will be removed from this list.

Please encourage colleagues to check this before contacting the TEL team for support.

Moodle

Known Issue	Advice
Following an H5P update in Moodle a bug has been introduced which has impacted some H5P activities. They may not display fully or at all.	This has now been fixed, but you may see a slight delay in H5P resources displaying on the page following the patch update.
There are some visual bugs with the Assessments tab on Moodle spaces when assignments have been set up with restrict access. Access to assignments remain as set in the settings of the assignment point.	This should not affect the access to assignment points provided they are set up correctly.
Inspera Originality reports may not complete when there are excessive numbers of Teachers enrolled in a Moodle space.	This has been reported to Inspera support and we hope to have a resolution soon. There is no requirement for all assessments to have an originality report generated but where an academic judges that a report is required they can add it to Inspera directly.

Panopto

Known Issue	Advice

Inspera Assessment

Known Issue	Advice

Zoom

Known Issue

Advice

Students not being able to access Zoom meetings.

Students need to create their Zoom accounts before attending their first meeting. This involves logging into the Zoom app or Zoom website using Single Sign On (SSO) and then activating their account. If students have tried to login for the first time to Zoom from a meeting link, they will receive an error (because their account is not yet active). To clear this error, they will need to clear their web browser cache. Additionally, it is important that students, once their accounts are active, access meeting links from within Moodle. Staff should not share the Zoom specific link that Moodle generates as using this link will skip authentication which will also prevent easy access.

Mentimeter

Known Issue	Advice
Keyboard shortcuts (such as H to hide or show results) do not work from an embedded Mentimeter slide in PowerPoint.	Access the poll directly from the presentation in your Mentimeter account (via the website). Keyboard shortcuts will work when the poll is accessed this way.

Mahara

Known Issue

Advice

A bug has been reported which results in blocks on a page moving into different positions when the page is displayed.

Mahara have identified this bug and are working on a fix. When this is available we will look to add it to our Mahara instance. Content added to a page is not changed or removed, only displayed in a different position on the page. A workaround students could try is to go to the ‘configure’ options for the page and disable ‘accessible layout’. This should provide the option to drag/drop blocks around the page.

Xerte

Known Issue	Advice