Published on: 05/09/2023· Last updated on: 09/09/2025
Issues with supported tools
Any known issues with CLT supported learning technologies will be listed here. The issues noted are under investigationor review (by our development team or through external development teams), and once they are resolved they will be removed from this list.
Please encourage colleagues to check this before contacting the TEL team for support.
Moodle
Known Issue
Advice
Panopto
Known Issue
Advice
Inspera
Known Issue
Advice
Zoom
Known Issue
Advice
Students not being able to access Zoom meetings.
Students need to create their Zoom accounts before attending their first meeting. This involves logging into the Zoom app or Zoom website using Single Sign On (SSO) and then activating their account.
If students have tried to login for the first time to Zoom from a meeting link, they will receive an error (because their account is not yet active). To clear this error, they will need to clear their web browser cache.
Additionally, it is important that students, once their accounts are active, access meeting links from within Moodle. Staff should not share the Zoom specific link that Moodle generates as using this link will skip authentication which will also prevent easy access.
Mentimeter
Known Issue
Advice
Keyboard shortcuts (such as H to hide or show results) do not work from an embedded Mentimeter slide in PowerPoint.
Access the poll directly from the presentation in your Mentimeter account (via the website). Keyboard shortcuts will work when the poll is accessed this way.
