Learning Technologies – Known issues log

Published on: 05/09/2023 · Last updated on: 17/12/2025

Issues with supported tools

Any known issues with CLT supported learning technologies will be listed here. The issues noted are under investigation or review (by our development team or through external development teams), and once they are resolved they will be removed from this list.

Please encourage colleagues to check this before contacting the TEL team for support.

Moodle

Known Issue	Advice

Panopto

Known Issue	Advice

Inspera

Known Issue	Advice

Zoom

Known Issue

Advice

Students not being able to access Zoom meetings.

Students need to create their Zoom accounts before attending their first meeting. This involves logging into the Zoom app or Zoom website using Single Sign On (SSO) and then activating their account. If students have tried to login for the first time to Zoom from a meeting link, they will receive an error (because their account is not yet active). To clear this error, they will need to clear their web browser cache. Additionally, it is important that students, once their accounts are active, access meeting links from within Moodle. Staff should not share the Zoom specific link that Moodle generates as using this link will skip authentication which will also prevent easy access.

Mentimeter

Known Issue	Advice
Keyboard shortcuts (such as H to hide or show results) do not work from an embedded Mentimeter slide in PowerPoint.	Access the poll directly from the presentation in your Mentimeter account (via the website). Keyboard shortcuts will work when the poll is accessed this way.

Mahara

Known Issue	Advice
A bug has been reported which results in blocks on a page moving into different positions when the page is displayed.	Mahara have identified this bug and are working on a fix. When this is available we will look to add it to our Mahara instance. Content added to a page is not changed or removed, only displayed in a different position on the page.

Xerte

Known Issue	Advice