Learning Technologies – Known issues log

Published on: 05/09/2023 · Last updated on: 22/10/2024

Issues with supported tools

Any known issues with CLT supported learning technologies will be listed here. The issues noted are under investigation or review (by our development team or through external development teams), and once they are resolved they will be removed from this list.

Please encourage colleagues to check this before contacting the TEL team for support.

Moodle

Known Issue	Advice
Grade Transfer is now available and assessment activities in Moodle can be linked to assessment items in SAMIS. Transfer of grades is not currently enabled while final testing of the SAMIS API takes place.	You should now link your Moodle activities to the appropriate assessment items available in SAMIS ready to pass grades from Moodle to SAMIS when these have been marked and the Transfer option is enabled. Guidance on the new process is availabe on the Teaching Hub.
Accessibility+ Toolkit report. For a small number of Moodle spaces, the Accessibility+ toolkit block shows a “Scheduled for analysis” message and does not process the Accessibility+ report. This issue has been reported to the vendor and will be fixed in a future update.	For Moodle spaces that display this issue, there is currently no way to process the report. We recommend following the general digital accessibility guidance or contacting tel@bath.ac.uk for support with developing your content accessibly.
The H5P Content bank is taking a long time to open (>5 minutes) and sometimes results in a browser timeout.	This has been reported and developers are working on a fix asap.
Library List links in some Moodle spaces may not be able to be updated. This has arisen due to a change in the way Moodle deals with LTI 1.1.	If you are unable to edit the Library List link (you will receive a warning message), you can delete it and create a new one.

Panopto

Known Issue	Advice
On 6 September Panopto archiving took place. This process may have resulted in some of your video recordings being marked for deletion or being archived (i.e. become unavailable to view). Read about this process in this article.	If a recording is archived and you wish to make it ‘live’ again, you can. If a recording is marked for deletion (i.e. moved to the recycle bin) you can download a copy of it if you wish. Read about this process in this article.

Inspera

Known Issue	Advice

Zoom

Known Issue

Advice

There are some reports of students not being able to access Zoom meetings.

New students need to create their Zoom account before attending their first meeting. This involves logging into the Zoom app or Zoom website using Single Sign On (SSO). If students have tried to login for the first time to Zoom from a meeting link, they will receive an error (because their account is not yet active). To remove this, they will need to clear their web browser cache. Additionally, it is important that students, once their accounts are active, access meeting links from within Moodle. Staff should not share the Zoom specific link that Moodle generates as using this link will skip authentication which will also prevent access.

Mentimeter

Known Issue	Advice
Keyboard shortcuts (such as H to hide or show results) do not work from an embedded Mentimeter slide in PowerPoint.	Access the poll directly from the presentation in your Mentimeter account (via the website). Keyboard shortcuts will work when the poll is accessed this way.

Mahara

Known Issue	Advice
The copy block feature introduced in a recent update is producing some unexpected results and has therefore been disabled. The issue will be investigated.	Students can still copy and paste content into blocks where required.

Xerte

Known Issue	Advice
The Matching Texts page is not displaying hints, and the Submit button disappears after one attempt.	You may want to avoid this page type until the issue is resolved. A bug has been noted to the Xerte team.